Complaints and disputes | Queensland Building and Construction Commission

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Preventing and handling disputes

Even if you think you've planned for every situation during a build, you may still experience some challenges.

Report a safety issue or incident

Licensees must notify the QBCC quickly of safety incidents on-site.

Building work issue

You might be able to make a claim if there is defective work, non-completion of work, a fault in the building design or damag...

Payment or contractual issue

You can report issues related to payments or contracts to QBCC. In some situations, we may be able to help with dispute resol...
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Report an offence or misconduct

If you believe an offence or misconduct has occurred, you can report it to QBCC.

Report non-conforming building product

Anyone in the chain of responsibility who becomes aware of the use of a NCBP or safety incident involving one must report it ...

Pre-purchase building or pest report issue

If your pre-purchase building/termite inspection fails to mention existing property damage, you must take your own action aga...

Review of a QBCC decision

If you believe a decision made by the QBCC is incorrect, you have 28 days to apply to have that decision reviewed.

Feedback about our service

Provide compliments, complaints or suggestions about our service.

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Complaints we don't investigate

We don’t deal with all building complaints. If your issue relates to any of the following, contact the appropriate agency to get help.

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Report a safety issue or incident
Adjudication
Complaint against a contractor
Monies owed complaint
Defective work dispute
Commercial payment dispute
Bankruptcy or incomplete building work

Important—your behaviour matters!

We will not tolerate:

  • hurtful or abusive language
  • threats to our staff or anyone else
  • aggressive behaviour that puts others at risk

If your behaviour is unacceptable, we may need to implement strategies to manage how you engage with us.

Residential building materials and labour shortages

Residential building material and labour shortages

The Queensland residential construction industry is currently impacted by an Australia-wide shortage of building materials and skilled trades. A temporary independent mediatio...

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Last reviewed: 30 Aug 2021 Last published: 30 Aug 2021
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